Terms & Conditions
Payment Options
We recommend making payment using our online real-time Credit Card
option. This means that your payment is fully handled at the time
of placing your order. The Web site integrates a DPS solution in
combination with SSL encryption security. DPS is considered to be
New Zealand's most popular 3rd party payment gateway provider,
whose solutions are recommended by all leading banks in New
Zealand. This process sees your card details collected within the
NZIA site while using SSL security encryption, and automatically
passed to DPS for immediate payment handling. The NZIA does not
store or sight your credit card details in any way during or after
this process.
Alternately you may pay by Cheque or Direct Credit on receipt of
the invoice that will be emailed to you on completion of your
online order. In this case, no goods will be released, or
place/seat within an event comfirmed, until full payment is
received. When paying by Cheque or Direct Credit, please ensure
suitable reference is provided so that the NZIA is able to match
your payment with an online order. At a minimum, this should
include your order number.
Refunds Policy
Payments for documents and other services will not be refunded.
Where an incorrect document is purchased NZIA will allow an
exchange, provided notification to NZIA is made within 24 hours of
receiving the document/s.
Once registered, if you are unable to attend, you may send a
substitute, provided notification of this person is advised to the
NZIA in writing prior to the registration close off date and the
appropriate registration fee has been paid.
If written notice of cancellation of a registration arrives by the
Registration close off date the registration fee will be
refunded.
Delivery
Orders for physical items will typically be delivered by post, but
the NZIA may at its discretion choose to use a courier service
where this is more appropriate. The delivery fee is included within
the item price where the delivery address is within New Zealand.
International orders may incur additional fees to cover delivery
costs. In this case the purchaser will be contacted before the
items are dispatched.
Currency
All values on items for sale on this Web site are shown in New
Zealand dollars. For New Zealand customers, the figures are always
GST inclusive. For international customers there is no tax and
items are sold for the value shown. Any additional charges incurred
for whatever reason, such as customs charges or delivery fees, are
at the cost of the purchaser.