We recommend making payment using our online real-time Credit Card option. This means that your payment is fully handled at the time of placing your order. The Web site integrates a hosted DPS solution. DPS is considered to be New Zealand's most popular 3rd party payment gateway provider, whose solutions are recommended by all leading banks in New Zealand. This process sees your credit card details will be entered into the DPS secure webpage. After details have been entered you will then be taken back to the NZIA website. The NZIA does not store or sight your credit card details in any way during or after this process.
Alternately you may pay by Cheque or Direct Credit on receipt of the invoice that will be emailed to you on completion of your online order. In this case, no goods will be released, or place/seat within an event confirmed, until full payment is received. When paying by Cheque or Direct Credit, please ensure suitable reference is provided so that the NZIA is able to match your payment with an online order. At a minimum, this should include your order number.
Payments for documents and other services will not be refunded. Where an incorrect document is purchased NZIA will allow an exchange, provided notification to NZIA is made within 24 hours of receiving the document/s.
Once registered for an event, if you are unable to attend, you may send a substitute, provided notification of this person is advised to the NZIA in writing prior to the registration close off date and the appropriate registration fee has been paid.
If written notice of cancellation of a registration arrives by the Registration close off date the registration fee will be refunded. Otherwise, if you are unable to attend and haven't notified the NZIA in writing prior to the registration close off date, no refund will be given. Registrations can not be transferred to another event.
Orders for physical items will typically be delivered by post, but the NZIA may at its discretion choose to use a courier service where this is more appropriate. The delivery fee is included within the item price where the delivery address is within New Zealand. International orders may incur additional fees to cover delivery costs. In this case the purchaser will be contacted before the items are dispatched.
All values on items for sale on this Web site are shown in New Zealand dollars. For New Zealand customers, the figures are always GST inclusive. For international customers there is no tax and items are sold for the value shown. Any additional charges incurred for whatever reason, such as customs charges or delivery fees, are at the cost of the purchaser.