Selected Project
NCC Customer Services Centre
The Customer Services Centre amalgamates four previously separate service areas into a single location and was undertaken in tandem with a restructuring of NCC to provide an improved public service. The Customer Services Centre is located within Civic House, a 6-storey reinforced concrete frame structure facing both Trafalgar Street and Halifax Street. In response to this location, there was an Urban Design intention to create active facades and public activity. The public area is an irregular space, characterised by the straight lines of the column grid and the curve of the drum containing the stair. The design concept plays with, and reinforces, the juxtaposition of the straight-line grid and the circle. The customer service desk provides a focal point, aligned in the central area with the straight lines of the existing rimu ceiling and new lowered ceilings above the desk. Elsewhere, the ceiling above the waiting area is organised with ‘cut-outs’ that contain acoustic absorption, lighting, and heating & ventilation services. These take a circular motif, reflecting the form of the stair tower, as well as being a shape that is adaptable to the irregular plan, and is both friendly and perfect. The circular motif is further utilised in a number of other elements, including the carpet, seating, the privacy film to office windows and to the light-wall behind the service counter.
- Category
- Interior Architecture
- Location
- Auckland
- Year
- 2023
